DRM Does Not Work Ubisoft DRM Keeps Paying Customers From PlayingAround 8am Eastern Time Sunday the Ubisoft servers went down. That’s right the servers that you have to have a constant connection to in order to play your single player games Assassin’s Creed 2 and Silent Hunter 5. Remember it’s not a bug its a feature.

The problems were first reported on the Ubisoft forums yesterday around 8am. And as of the writing of this post they are still having issues.

According to Ubisofts UK community Manager:

I don’t have any clear information on what the issue is since I’m not in the office, but clearly the extended downtime and lengthy login issues are unacceptable, particularly as I’ve been told these servers are constantly monitored.

I’ll do what I can to get more information on what the issue is here first thing tomorrow and push for a resolution and assurance this won’t happen in the future. I realise that’s not ideal but there’s only so much I can do on a weekend as I’m not directly involved with the server side of this system.

Even the forums are running slow. Since the websites are unreliable right now Ubisoft is communicating through their Twitter feed.

95% of players were not affected, but a small group of players attempting to open a game session did receive denial of service errors
Mon 8 Mar 7:15am

I love damage control. It’s almost as funny as the MS spokesman who said only a small amount of customers get the Red Ring of Death.

Thanks Ubisoft for proving that pirates give better customer service. They are playing their copies just fine right now.

UPDATE(2:52p 08-March-10): The servers came back up for a short while and have now gone down again.

2 Comments Games

2 Responses to “Ubisoft DRM Keeps Paying Customers From Playing”

  1. Dan Furnas on 08 Mar 2010 at 11:59 am #

    Beautiful. Between this and the ApocalyPS3, it’s not been a good time for gamers lately.

    [Reply]

  2. Ubisofts Always Internet Connected DRM Fails an Entire Continent | G.A.M.E.S. on 31 Mar 2010 at 10:25 am #

    [...] reported on Ubisoft’s answer to piracy. You have to be connected to their server at all times even to play a single player non-internet [...]

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